Goodyear Auto Service

Bob Frost 6 months ago

I scheduled an appointment for an oil change. When I got to the location, the manager told me they weren't able to keep my appointment. No call ahead, no notification. Just flatly refused to honor my appointment (which was 2 hours before closing). I explained that I was able to schedule the appointment online, and the counter person said "the system will let you schedule at 5, when we close". That sounds like an issue you need to correct, not me. I was told 'Oh well' by the manager. I would not trust them to fill the air in my tires at this point. So unprofessional.

Bilal Hashwi 6 months ago

Terrible. I called to make an appointment for tire rotation. He said if you come in 15 minutes , there is no wait and I’ll get you in as they are not busy. I arrived and was told by the store manager that the call center probably answered and he can’t do my car till tomorrow. Waste of time. I bought tires for our 4 vehicles. Big mistake. Go to Costco.

Elliot Tenner 7 months ago

Made an appointment online for services only to be told upon arrival that I had no appointment and they couldn’t help me. I presented the confirmation email and everything and was still denied services. I even took a half a day off from work.

Milton Fairweather 10 months ago

In around February of 2025 I came to this location for brake service. I told the service manager I had a deal with Belle Tire for Wagner brand brakes and rotors which I knew to be reliable but I was shopping around. He gave me a quote that was lower and assured me that this location only used Wagner brand brakes as well. I paid approximately $1100 for the service and immediately after the service I came back to the location and expressed that the brakes were squealing. The service manager could not recreate the noise while the vehicle was in their possession and in May of 2025 the pads had worn down to nothing. They offered to replace the pads and rotors but I still had to pay the labor cost so I spent another almost $600. The brakes were squealing again within a week and then in October they failed entirely. Because the location was poorly staffed I chose to take my truck to another location where after removing the brakes they showed me I never had Wagner brakes and they were Carquest. I then looked back at my old paperwork and searched the part numbers and yes indeed those were Carquest as well. I began the process of seeking a refund and the service manager claimed no responsib

Eliese Camacho a year ago

My husband and I just moved to Michigan two weeks ago, and since we’ve always trusted Goodyear with our cars, we decided to make the very short 48-mile drive to this location—because, of course, we wanted to stick with a company we thought we could rely on. We even called ahead to make sure they had availability for both of our cars. Ron, who answered the phone, was very pleasant at the time and told us it was “no problem” to come in. Perfect. Except, when we arrived—just an hour and a half later—Ron suddenly had a very different attitude. Apparently, showing up “two hours” after calling is a crime now? His words, not mine. Then, after asking if we were still doing both cars (which, yes, was the plan), Ron decided to inform us that because of the time we came in, they could only do one. Mind you, this was around 3 p.m.—with two hours left before closing. For reference, my car’s balance and rotation took a whole 44 minutes. But apparently, my husband’s balance would take… what? An hour and sixteen minutes? Interesting math. Especially considering there were two technicians in the back just standing there. So after a nearly 50-mile drive, one car done, and a lecture about when we